I need to vent!!!!

Is there no such thing as Customer Service anymore? As a consumer, what do I have to do in order to get results? I've tried being patient and polite, but it seems that gets you nowhere, so what's next? Do you only get listened to when you are loud and abusive, or does that not work either?

Over 6 weeks ago, my 10 month old Samsung refrigerator stopped working. Shouldn't be a problem as it is still under warranty, so I called Samsung to arrange for a serviceman to check it out. They advised me to ring their authorised Service Centre here in Brisbane (Lesside Pty Ltd), which I did. I was told it would be 10 working days before a serviceman could be sent. "10 days!!!" I said, and they said this was their policy. So great! I won't have a fridge for another 2 weeks.....

It actually took 3 weeks before a serviceman arrived, and that was after several phone calls to the service centre to try and get someone out sooner. He arrives on Friday afternoon, and after some 30 minutes informs me the fridge is not repairable and will have to be replaced (under warranty). He believes this will take around 5-7 working days. Great! Another 2 weeks without a fridge......

Now at no stage did I have anyone from either Lesside's or Samsung phone me or contact me in any way, shape or form, to advise me of the status of my replacement refrigerator. I made several more calls to both companies and was not only given the run around, but was actually hung up on by the "Manager" at Lesside! For heavens sake! All I wanted to know was when I would get my refrigerator! It's hot in Brisbane! What the hell am I supposed to do to keep my meat, fruit and vegies fresh?

So, guess what? I STILL DON'T HAVE A REFRIGERATOR and it has now been 6 weeks since I made the first call to have it fixed! I swear if one more person tells me "I understand..." I'm going to scream!! NO!! YOU DON'T UNDERSTAND!! YOU HAVE A FRIDGE THAT WORKS AND I DON'T!!!! HOW THE HELL CAN YOU TELL ME YOU UNDERSTAND???

I've called, sent emails (2 of them Official Complaints to Samsung) and still nothing. No-one calls back. No-one responds to my emails, and yet if I dare to get upset/angry when speaking to them, I am made to feel that I am being unreasonable! What the fuck!!

I am now at my wit's end. Yet again I am waiting for a phone call to be returned....She said she would call back in 30 minutes.....that was an hour ago.....and I'm STILL waiting.

Now I don't know if it's just me, but I would have thought a working refrigerator was a neccessity......not a luxury, yet no-one appears to care that I don't have one.

Lucky I don't have a gas oven, as I reckon I would have put my head in and turned it on by now (though, with my luck, it would probably breakdown and take 2 months for someone to fix it!)